How can we help you?

Scan the card’s QR code, or enter its code (QRC-XXXX-XXXX) on the gift card page, then send it. The amount is deducted from your booking. The card is valid for 24 months after purchase.

On the device used for the purchase, the card reappears when you reopen the gift card page. Otherwise, write to us with the email address used for payment: the card will be reissued identically.

The Big Day Guarantee applies: the card is refunded in full, with no fees, even if the date is taken after purchase, as long as the card hasn’t been used.

Yes, on request. Give the card code and the correct first names in the form.

Payment is processed by Stripe, a secure payment provider (card, Apple Pay, Google Pay). QR-cadre.com never has access to your bank details. A receipt is sent to you by email.

Yes: you have 14 days after purchase to withdraw, without giving a reason, as long as the card hasn’t been used.

The refund is issued within 14 days of approval, to the payment method used for the purchase. Depending on your bank, it then appears on your account within a few working days. Details in the refund policy.

Ask for it in the form, giving the payment reference or the card code: it will be sent to you by email.

Choose “Complaint” in the form and describe the situation: every request receives a written answer, and an amicable solution is always sought first. If no solution is found, you can refer the matter free of charge to the consumer mediator CM2C (article 16 of the terms).

Write to us with your first names and the date of the service. Remember to download your files as soon as they are delivered: a backup copy is normally kept for about 9 months after first delivery.

Follow our step-by-step guide to import a large video to iPhone.

Write to us through the form or at [email protected]. We reply within one month at most. Details in the privacy policy.